FREE NEXT DAY DELIVERY ON ALL UK ORDERS PLACED BY 2PM (MON-FRI)*

Delivery & Returns

DELIVERY

 

FREE NEXT DAY DELIVERY ON ALL UK ORDERS PLACED BY 2PM (MON-FRI)*

(Please note this excludes The Channel Islands and PO Box/ BPFO addresses).

If you place your order after 2pm your order will be dispatched the following work day - please allow 2 working days for your order to arrive.

*Monday - Friday (excluding bank holidays).

 

Postal Service Delivery Time Price
   
UK Next Day Delivery (orders placed before 2pm) 1 working day FREE
Royal Mail Special Delivery Guaranteed by 1pm and/or MyHermes
   
UK Next Day Delivery (orders placed after 2pm) 2 working days FREE
Royal Mail Special Delivery Guaranteed by 1pm and/or MyHermes
     

 

European & International Delivery

We use Royal Mail International Tracked & Signed service.  Please see below for a list of countries we ship to.

European Delivery costs £5.00.

Rest of the World Delivery costs £10.00.

Please allow 7-14 days for delivery.

Andorra Germany Moldova
Argentina Gibraltar Netherlands
Austria Greece New Zealand
Belarus Hong Kong Singapore
Belgium Hungary Slovenia
Bulgaria Iceland South Korea
Cambodia Indonesia Spain
Canada Ireland Sweden
Croatia Italy Switzerland
Cyprus Japan Thailand
Czech Republic Latvia Trinidad & Tobago
Denmark Liechtenstein Turkey
Ecuador Lithuania UAE
Finland Luxembourg USA
France Malaysia Vatican City
  Malta  

 

If your country is not listed here, please contact us and we can see if we are able to accommodate you.

Tax / Duties

For delivery outside the UK items may be subject to import duties/taxes, which are levied once the items reach the specified destination. Please note that we have no control over these charges and cannot predict their amount. We recommend you to contact your local customs office for details before placing your order. You will be responsible for payment of any such import duties and taxes.

Please note we do not deliver to Africa.  

 

EXCHANGE, REFUND AND CANCELLATION POLICY 

 

Returns & Exchanges

We hope you will be delighted with our products. However, if you are not completely satisfied you can return or exchange the item within 14 days. 

The item must not been worn and is still in a saleable condition with the labels attached. Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We reserve the right to make a deduction from the refund if we find the goods are not in the same condition they were dispatched as and are not in re-saleable condition. This decision will be made at our absolute discretion. Any refunds provided will be notified to you and will credited to your Paypal account within 14 business days of receipt of the returned goods. We recommend you obtain proof of postage when returning goods to us. 

Please note we are unable to refund or exchange an item without a receipt and the refund will only be made to the original payer. Return payments can only be made by the original payment method (i.e.Paypal). 

As per point 26 of our Terms of Use:

  1. If you decide to return PART OF YOUR ORDER: you will be entitled to a partial refund, subject to the conditions laid out above. Please note you will not be entitled to a refund on the postage paid on the original order. You will be responsible for the cost of returning the goods to us, at your own expense which is not refundable by us. 
  2. If you decide to return YOUR FULL ORDER: you will be entitled to a full refund subject to the conditions laid out above. You will also be entitled to a refund of the cost of postage on the original order (please note you will be entitled to a refund of the STANDARD delivery charge regardless of the postage charge you paid). You will be responsible for the cost of returning the goods to us, at your own expense which is not refundable by us. 

Faulty or Damaged Items

We take extra care in ensuring our items are of the highest quality, but if however in the unlikely event the item is faulty or damaged, please return the item to us within 14 days. We will refund the full item cost and the refund postage cost. If you would prefer an exchange of the damaged or faulty item we will send this to you with free standard delivery. 

As per point 29 of our Terms of Use: We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your PayPal account. This only applies if the instructions governing the use of the products have been followed. 

Items should be sent in their original packaging, marked as “returned goods”. When returning items, we advise you to obtain proof of posting from the post office as we cannot be held responsible for parcels lost on return to us. Once we have received and verified the returned item we will initiate the refund, replacement or exchange. 

In order to request a return, please complete the Contact Us form.

 

Cancellation

If you have placed an order but then decide to change or cancel it please contact us as soon as possible, as we aim to process our orders as soon as possible.

We will do our best to make any changes however we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, we will inform you and we request you to wait until you receive the order and then follow the normal Returns Policy guidelines.

 

How to request an exchange, cancellation or refund of your order

To request an exchange or refund of your order, please fill in our Contact Us form within seven days of receipt stating:

1) Your order number

2) Product name & SKU reference

3) Reason for return and whether you would like a cancellation, exchange or refund.

We will then send you an email with further instructions.

Returned products must be unused with labels and packaging intact. Please note returns are at your own expense.

Once we receive the returned products, we will process and refund / exchange the products within 14 working days.

Please see our full Terms of Use for more information.

If you have any questions feel free to contact us.